FAQ

Q1: How do I choose the right size for your women’s clothing (e.g., tops, dresses)?

A1: We provide a detailed size chart on each product description page—please refer to measurements (bust, waist, hips, length) and compare them with your body dimensions (measured in light clothing) for the best fit. If you need personalized advice (e.g., for stretchy fabrics or A-line dresses), email us at [email protected] with your measurements, and our team will respond within 2 business days.

Q2: Can I modify or cancel my order after placing it?

A2: You may request to modify (e.g., shipping address, item size) or cancel your order only if it has not been shipped. To do so, email [email protected] immediately with your order number and desired changes. Once your order is shipped (you will receive a shipping confirmation email), modifications or cancellations are no longer possible. We process in-stock orders within 2–5 business days, so prompt contact is recommended.

Q3: How can I track the delivery of my international order?

A3: Once your order ships from our Hong Kong warehouse, we will send a confirmation email to your registered address. This email includes a unique tracking number and a link to our logistics partner’s portal (e.g., DHL, SF Express). You can enter the tracking number on the portal to view real-time delivery status. If tracking information is not updated within 3 business days of shipment, please contact [email protected] for assistance.

Q4: Will I be charged customs duties or taxes for my international order?

A4: Yes. As a Hong Kong-based retailer, we do not include customs duties, import taxes, or local fees in your order total. These charges are determined by your destination country’s customs regulations and are the sole responsibility of the recipient. To estimate potential costs, we recommend checking your local customs authority’s website (you may request the product’s HS code from [email protected] for accurate inquiries).

Q5: What should I do if I am unsatisfied with my purchased item and want to return it?

A5: We accept returns of unworn, unwashed items (with original tags and packaging) within 30 calendar days of delivery. To initiate a return: 1) Email [email protected] with your order number, item name, and reason for return; 2) Wait for our approval and return authorization (RA) number; 3) Ship the item to our Hong Kong warehouse (address provided with RA). Note: You are responsible for return shipping fees unless the item is defective (provide photos of defects within 48 hours of delivery for free return coverage).

Q6: Why did my payment fail, and how can I resolve it?

A6: Payment failures typically result from: 1) Insufficient funds in your payment account; 2) Expired credit/debit card; 3) Network interruptions during checkout; 4) Security restrictions from your bank (e.g., blocking international transactions). To resolve this: First, verify your payment details (balance, card expiration) and ensure a stable network. If the issue persists, try an alternative payment method (e.g., Visa, Mastercard, PayPal) or contact your bank to unblock international transactions. For further help, email [email protected] with your payment attempt timestamp and method.